Car accidents can turn your life upside down in an instant. Dealing with injuries, medical bills, and lost wages can be overwhelming.
At Jameson Law, we understand the challenges you face when seeking compensation for car accident injuries. This guide will walk you through the process of claiming compensation in New South Wales, from understanding your rights to navigating the claims process.
What Compensation Can You Claim After a Car Accident?
Medical Expenses and Rehabilitation
After a car accident in NSW, you have the right to seek compensation for your injuries and losses. The NSW Compulsory Third Party (CTP) insurance scheme covers various types of compensation.
You can claim for all reasonable and necessary medical treatments related to your accident injuries. This includes hospital stays, surgeries, physiotherapy, and medication costs. Making a CTP insurance claim in NSW can help you cover these expenses.
Lost Income and Future Earnings
If your injuries prevent you from working, you can claim for lost wages. This covers both past and future income losses. According to SIRA (the State Insurance Regulatory Authority), $125,000 was paid out for every new claim reported in NSW in the 12 months to October 2024.

Pain and Suffering Compensation
For more serious injuries, you may qualify for pain and suffering compensation (also known as non-economic loss). To be eligible, your injuries must result in more than 10% permanent impairment. The maximum weekly compensation amount from 1 October 2024 to 31 March 2025 is $2,523.00.
Time Limits for Claims
You must act quickly when making a claim. In NSW, you have:
- 28 days to report the accident to police
- 3 months to lodge an initial claim with the relevant CTP insurer
- Up to 3 years from the date of the accident to lodge a claim for pain and suffering (if your injuries are above 10% permanent impairment)
The Importance of Legal Advice
The claims process can be complex. Many people miss out on full compensation because they don’t understand their rights or the intricacies of the CTP scheme. An experienced legal team can assess your case, ensure all injuries are properly documented, and fight for the maximum compensation you deserve.
For claims up to $75,000, your legal fees may be covered by the CTP insurer of the at-fault vehicle. This makes seeking professional legal help a smart choice to protect your interests and maximise your compensation.
Now that you understand the types of compensation available and the importance of timely action, let’s look at the critical steps you should take immediately after a car accident to protect your rights and strengthen your claim.
What to Do Right After a Car Accident

Prioritise Safety and Call for Help
Your first priority after a car accident is safety. Check yourself and others for injuries. If anyone is hurt, call 000 immediately for emergency services. Even if injuries appear minor, it’s best to have paramedics assess everyone involved. The risk of serious injury among Australian paramedics was found to be more than seven times higher than the Australian national average.
Move your vehicle to a safe spot if possible, and turn on hazard lights to alert other drivers. If you can’t move the car, stay inside with your seatbelt on until help arrives.
Document Everything at the Scene
Once you’re safe, start gathering evidence. This step is vital for your compensation claim. Use your phone to take photos of:
- Damage to all vehicles involved
- The accident scene, including road conditions and traffic signs
- Your injuries, even if they seem minor
- The other driver’s licence plate, driver’s licence, and insurance details
Get contact information from any witnesses. Their testimonies can paint a vivid picture of the accident. Collect their full names, contact information, and, if possible, driver’s licence numbers.
Write down or record a voice memo with your recollection of the accident while it’s fresh in your mind. Include details like the time, weather conditions, and what happened leading up to the collision.
Report the Accident and Contact Your Insurer
In NSW, you must report any accident where someone is injured or killed to the police within 24 hours. Even for minor accidents, it’s wise to file a police report. This creates an official record of the incident, which can support your compensation claim.
Call your insurance company as soon as possible after the accident. Many insurers have 24/7 hotlines for accident reporting. Be honest about what happened, but stick to the facts. Don’t admit fault or make speculative statements about the accident.
Seek Medical Attention
Even if you feel fine, it’s important to get a medical check-up after an accident. An Independent Medical Examination (IME) plays a crucial role in the personal injury claim process. It involves a specialised medical assessment that can help document your injuries and support your claim.
Consider Legal Advice
As you navigate the aftermath of a car accident, you might find the process overwhelming. This is where professional legal advice can make a significant difference. An experienced personal injury lawyer can guide you through the complexities of the claims process, ensure you meet all deadlines, and help you maximise your compensation.
With these steps completed, you’re well-prepared to move forward with your compensation claim. The next chapter will guide you through the intricacies of the claims process in NSW, helping you understand what to expect as you seek the compensation you deserve.
How the NSW Claims Process Works
Lodging Your Claim
The NSW claims process starts with lodging a personal injury claim form with the at-fault driver’s CTP insurer. You must submit this form within three months of the accident. The form requires detailed information about the accident, your injuries, and their impact on your life.
The State Insurance Regulatory Authority (SIRA) reported that in 2024, over 7,000 CTP claims were lodged in NSW. Of these, 65% reached resolution within six months. These figures underscore the need for quick action and thorough documentation.

Medical Assessments and Treatment
After you lodge your claim, you will undergo medical assessments to determine the extent of your injuries. These assessments form the foundation of your compensation claim.
Medical assessments and treatment data reveals a median time lost for claims of 8.5 weeks. This highlights the significant financial and human costs associated with workplace injuries.
Your treating doctors will provide reports detailing your injuries, treatment, and prognosis. The insurer may also request you undergo an independent medical examination (IME). You have the right to bring a support person and request a copy of the report.
Negotiating Your Settlement
Once medical assessments conclude, the insurer will make a settlement offer. This stage often benefits from expert legal representation. Initial offers can increase significantly through skilled negotiation.
The negotiating a settlement process involves discussions between you and the insurer. This is the final step in the CTP claim process.
Going to Court
If negotiations fail to reach a fair settlement, your case may proceed to court. While uncommon, this step sometimes proves necessary to secure just compensation.
Going to court involves analysing claims dispute outcomes, legal precedents, and CTP cases of interest across Australia. This helps monitor the tort temperature in the country.
Court proceedings can extend the process. Strong legal representation can help you navigate this process with confidence.
Final Thoughts
Car accidents can turn your life upside down, but you don’t have to face the aftermath alone. The process to claim compensation for car accident injuries involves prompt action, evidence gathering, and navigating complex legal procedures. Time limits apply, so you must start the claims process as soon as possible after an accident.
The NSW claims journey includes claim lodgement, medical assessments, and settlement negotiations. Professional legal representation can significantly impact your case outcome and help you receive fair compensation. Jameson Law understands the intricacies of personal injury claims and the NSW CTP scheme.
Our experienced team guides clients through every step of the process, from initial claim to final negotiations. We offer our services on a No Win No Fee basis for personal injury matters (conditions apply). Contact us to navigate this challenging time with confidence and pursue the compensation you deserve.